Enhanced customer experience with integrated network and SDWAN solutions
2022/03/25 Visitors:5735 person-times


Customer is a renowned optoelectronics company with 15 operation locations in both Hong Kong and Mainland China. This customer heavily relies on its network to connect the headquarter, research and development center with branches at diverse locations for day-to-day operations. Customer encountered a lot of pitfalls in its previous infrastructure and CypressTel has assisted them to revamp with its turnkey solution.


Customer’s Challenge

l   Lack of resiliency at last mile connections

Service is often interrupted when encountering fault happens at the last mile access.

l   Inconsistent performance in cross border connection impacts business

        Customer experiences periodic significant packet drops and long latency to access to Hong Kong from China sites through DIA

l   Unstable access to mission critical applications through network

Bandwidth is not consumed effectively and often occupied by non latency sensitive traffic, while business critical applications are not prioritized to pass through network to ensure business continuity. Quality for latency sensitive traffic likes voice and video is not good and users often have bad experience using them.

l   Lack of visibility to network utilization

        Network monitoring tool is not user friendly. Users cannot get adequate information on network utilization. No reporting tool is provided to the users


CypressTel unique solution has successfully helped customer to address the problems:

l   Cost effective high resiliency access solution

The headquarter and research development centre is deployed with two leased local circuits and two internet lines to ensure significantly high service availability. The dual SDWAN edge devices implementation also ensure service uninterrupted from hardware failure.

Main branches are deployed with dual SDWAN device and dual accesses to protect service loss due to hardware and circuit failure, while the small branches are implemented with dual diverse internet lines.

l   High speed and secure cross border network

CypressTels extensive network presence in China enables local and fast connection to diverse sites in China. The cross border platform serves as a fast and secure gateway from Hong Kong to mainland China sites.

l   Connection to public cloud at ease

Leveraging CypressTel existing connections to public clouds providers in China, customers can connect to Alibaba cloud in China in short lead time

l   Network usage optimization with the intelligent engines at customer edge

CypressTel’s SDWAN solution empowers the customer sites with the intelligent engines to manage the priority of the use of network capacity for mission critical applications against normal traffic. Quality for voice and video is maintained to allow good user experience. Different applications are controlled to use hybrid WAN accesses to achieve cost effectiveness preserving different levels of their quality of services.

l   Batch provisioning and full network visibility

Graphical GUI based centralized management portal makes the configurations and monitoring of large number of customer sites at ease. This tool enables user network monitoring personnel to have full visibility to network utilization and key performance parameters. The full feature reporting functions also empower them to have right data and tables for the network planning purpose.


To get our solution addressing your need, please click here to contact us.



  • +852 3704 9300
  • marketing@cypresstel.com
  • Unit 2701, 27/F, 3 Lockhart Road, Wanchai, Hong Kong.
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